dj999 Privacy Policy
At dj999, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own data. We are committed to handling every player's information with transparency, care, and the highest standards of digital security available.
Our Privacy Commitments
Six core principles that guide how dj999 handles every piece of personal data entrusted to us by players across Bangladesh.
We Never Sell Your Data
dj999 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used solely to operate and improve your dj999 experience, process transactions, verify your identity, and comply with our legal obligations.
Military-Grade Encryption
All data transmitted between your device and the dj999 platform is protected by 256-bit SSL/TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256. Passwords are stored exclusively as salted cryptographic hashes.
You Control Your Data
Every dj999 player has the right to access a copy of their personal data, request corrections to inaccurate information, and ask for deletion of data that is no longer necessary for us to hold. Submit any data rights request to [email protected] and our privacy team will respond within 30 days.
Minimal Data Collection
dj999 only collects personal data that is genuinely necessary to provide you with a safe, compliant, and high-quality betting experience. We do not collect data speculatively or build marketing profiles beyond what is needed to personalise promotions you have opted into.
Clear Retention Periods
We retain your personal data only for as long as your account is active and for a defined period afterward as required by our legal and compliance obligations. Identity verification records are retained for a minimum of five years following account closure in accordance with anti-money-laundering requirements.
Transparent Third-Party Sharing
Where dj999 shares your data with third parties — such as payment processors, identity verification providers, or game studios — we do so only to the extent strictly necessary to deliver the service you requested, and always under written data processing agreements that bind those parties to equivalent privacy standards.
Contents
- 1. Who We Are
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis
- 5. Data Sharing
- 6. Cookies & Tracking
- 7. Data Security
- 8. Data Retention
- 9. Your Rights
- 10. Children's Privacy
- 11. Marketing
- 12. Third-Party Links
- 13. Policy Updates
- 14. Contact & Complaints
Version: 3.1
1 Who We Are
dj999 (referred to throughout this Privacy Policy as "dj999", "we", "us", or "our") is an online betting and casino platform operating at https://dj999.io, serving players primarily located in Bangladesh. dj999 acts as the data controller in respect of all personal data collected through the platform, meaning we determine the purposes and means of processing your personal information.
This Privacy Policy applies to all personal data collected when you visit the dj999 website, register a player account, make a deposit or withdrawal, place a bet, participate in a promotion, contact our customer support team, or otherwise interact with any part of the dj999 platform. It does not apply to third-party websites that may be linked to or from dj999, which operate under their own independent privacy policies.
Plain Language Commitment: This Privacy Policy is written in straightforward English to ensure that every dj999 player — regardless of their legal background — can understand exactly how their personal data is handled. If any section is unclear, please contact us at [email protected] and we will explain it directly.
2 Personal Data We Collect
2.1 Registration Data
When you create a dj999 account, we collect the following information: your full legal name, date of birth, residential address in Bangladesh (including city — such as Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar), mobile phone number, and email address. You must provide accurate and current information at the time of registration and update us promptly if any of these details change.
2.2 Identity Verification (KYC) Data
To comply with our know-your-customer (KYC) and anti-money-laundering (AML) obligations, we collect copies of identity documents you provide, which may include your National Identity Card (NID), passport biographical data page, BRTA driving licence, and proof-of-address documents such as utility bills or bank statements. We also collect confirmation of the mobile financial service account (bKash, Nagad, Rocket) linked to your registered phone number where relevant.
2.3 Financial Transaction Data
We collect records of all deposits and withdrawals processed through your dj999 account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (BDT), transaction reference numbers, and timestamps. We do not store full card numbers — payment card data is tokenised by our payment processing partners.
2.4 Betting and Gaming Activity Data
We maintain detailed records of your betting history, including all bets placed, odds accepted, markets selected, stakes, returns, casino game sessions, game titles played, wagering volumes, and win/loss data. This data is used to operate your account, calculate VIP tier status, detect unusual activity, and settle disputes.
2.5 Technical and Device Data
When you access dj999 from any device, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, language settings, time zone (Bangladesh Standard Time, UTC+6), referring URL, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.
2.6 Communications Data
When you contact our customer support team via email or live chat, we retain records of those communications including the content of messages, timestamps, and any attachments or documents you provide. These records are kept to resolve disputes, train support staff, and improve service quality.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, address, phone, email | Account creation, identity |
| KYC Documents | NID, passport, utility bill | AML compliance, fraud prevention |
| Financial Data | bKash transactions, bank transfers | Payment processing, AML |
| Betting Activity | Bet history, game sessions, VIP tier | Account operation, responsible gaming |
| Technical Data | IP address, device, browser | Security, fraud detection |
| Communications | Support emails, chat logs | Dispute resolution, service quality |
3 How We Use Your Personal Data
3.1 Account Operation
The primary purpose for which dj999 processes your personal data is to operate your player account. This includes processing registrations, authenticating logins, managing your account balance, processing deposits and withdrawals, settling bets and casino game outcomes, calculating VIP loyalty tier status, and maintaining a complete and accurate transaction history accessible to you at any time via your account dashboard.
3.2 Identity Verification and Compliance
dj999 is obligated to verify the identity of all players and to monitor transactions for signs of money laundering, fraud, or other financial crime. Your registration data and KYC documents are used to confirm that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your account activity is consistent with a legitimate player profile. Where suspicious activity is detected, we may be required to report it to relevant authorities without prior notice to you.
3.3 Responsible Gaming
dj999 uses your betting activity data, deposit history, session duration data, and account behaviour patterns to support our responsible gaming obligations. This includes identifying players who may be showing signs of problem gambling, triggering responsible gaming prompts, enforcing deposit and loss limits you have set, and processing cooling-off or self-exclusion requests. Responsible gaming processing is carried out in your interests and cannot be opted out of.
3.4 Customer Support
Your personal data and account history are accessed by our customer support team when you contact us with a query, complaint, or dispute. Support staff are provided with access only to the data necessary to resolve your specific enquiry and are bound by strict confidentiality obligations.
3.5 Marketing Communications
Where you have given your explicit consent to receive marketing communications, dj999 will use your contact details and gaming preferences to send you personalised promotional offers, bonus notifications, and information about new games and features. You may withdraw your marketing consent at any time by contacting [email protected] or by using the communication preference settings in your account dashboard.
3.6 Platform Security and Fraud Prevention
Technical and device data, combined with your betting activity records, are used by our dedicated security team to detect and prevent unauthorised access, account takeovers, bonus abuse, automated bot activity, collusion, and other forms of fraud. Security processing is a legitimate interest of dj999 and a condition of maintaining a fair and safe platform for all players.
4 Legal Basis for Processing
dj999 processes your personal data under the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is required to perform our contract with you — i.e., to operate your betting account, process transactions, and settle bets. Without this processing, we cannot provide the service.
- Legal obligation: Processing required to comply with anti-money-laundering laws, know-your-customer requirements, financial record-keeping obligations, and any other applicable legal requirements that bind dj999 as a platform operator.
- Legitimate interests: Processing carried out for purposes that are in the genuine interests of dj999 or of our player community, where those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, responsible gaming monitoring, and improving our services.
- Consent: Processing carried out only where you have given us clear, informed, and freely given consent — specifically for marketing communications and for any optional data processing activities that go beyond the above bases. You may withdraw consent at any time without affecting any processing already carried out.
Note on Withdrawal of Consent: Withdrawing your consent to marketing communications will not affect the lawfulness of processing carried out before the withdrawal, nor will it prevent dj999 from continuing to process data where another legal basis (such as contractual necessity or legal obligation) applies independently.
5 Data Sharing and Third Parties
5.1 Payment Processors
To process your deposits and withdrawals, dj999 shares necessary financial data with our payment processing partners. For mobile financial service payments, this includes bKash, Nagad, Rocket, and Upay. For bank transfers, relevant data is shared with Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank as applicable. For card payments, data is shared with Visa and Mastercard processing networks. Each payment partner processes your data only to complete the specific transaction and under strict data processing agreements with dj999.
5.2 Identity Verification Providers
dj999 uses specialist third-party identity verification and KYC service providers to authenticate the identity documents you submit. These providers process your document images and personal data solely for the purpose of verifying your identity and returning a verification result to dj999. They do not retain your documents for any independent commercial purpose.
5.3 Game Studios and Software Providers
Live casino games and certain RNG games are provided by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. To operate your game session, minimal data such as your player ID, session token, and stake amounts is shared with the relevant game provider. Game studios do not receive your full personal profile or financial details.
5.4 Legal and Regulatory Authorities
dj999 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by applicable law, where we are responding to a valid legal request, or where we have a good-faith belief that disclosure is necessary to prevent or investigate fraud, money laundering, or other serious criminal activity.
5.5 Business Transfers
In the event that dj999 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email and via a prominent notice on the platform in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
No Sale of Personal Data: dj999 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes under any circumstances.
6 Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit the dj999 platform. They allow the platform to recognise your device on subsequent visits, remember your preferences and session state, and collect analytical data about how you interact with the site.
6.2 Types of Cookies We Use
- Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during an active session, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure consistent platform performance. These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming limit settings you have configured. Disabling these cookies may affect the quality of your experience.
- Analytical cookies: Used to collect aggregated and anonymised data about how players navigate and use the dj999 platform. This data helps us identify usability issues, improve page performance, and optimise the betting experience. Analytical data does not identify you personally.
- Marketing cookies: Used, where you have consented to marketing communications, to track which promotions and features you have engaged with so that we can deliver more relevant offers. Marketing cookies can be disabled via your account communication preferences.
6.3 Managing Cookies
You can manage and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear existing cookies. Note that blocking strictly necessary cookies will prevent you from logging in and using core platform features. For browser-specific instructions on managing cookies, refer to your browser's official help documentation.
7 Data Security
dj999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records
- Salted cryptographic hashing of all account passwords — no member of dj999 staff can ever read your password in plain text
- Multi-factor authentication (MFA) available for player accounts and mandatory for all dj999 administrative staff accounts
- 24/7 intrusion detection and security monitoring by a dedicated information security team
- Regular independent penetration testing of the dj999 platform infrastructure
- Strict role-based access controls ensuring that staff members can only access player data that is necessary for their specific job function
- Comprehensive audit logging of all access to sensitive personal data systems
Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights and interests, dj999 will notify affected players without undue delay, describe the nature of the breach, and set out the steps we are taking to mitigate its impact.
Your Role in Security: You are responsible for keeping your dj999 login credentials confidential. Choose a strong, unique password and never share it with anyone. dj999 will never ask for your password via email, SMS, live chat, or phone call. If you suspect that your account has been compromised, contact [email protected] immediately.
8 Data Retention
dj999 retains your personal data for the following periods, after which it is securely deleted or irreversibly anonymised:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML legal obligation |
| KYC identity documents | 5 years after account closure | AML / financial crime compliance |
| Financial transaction records | 7 years after each transaction | Tax and financial record-keeping |
| Betting and gaming history | Duration of account + 3 years after closure | Dispute resolution, responsible gaming |
| Customer support records | 3 years after last interaction | Dispute resolution, quality assurance |
| Marketing consent records | Until withdrawal of consent + 3 years | Evidence of consent basis |
| Technical / device logs | 12 months from collection | Security monitoring, fraud detection |
| Self-exclusion records | Minimum 7 years from exclusion date | Responsible gaming obligation |
Where retention beyond these periods is required by a specific legal obligation — such as an ongoing investigation or legal proceedings — dj999 will retain the relevant data until that obligation is discharged and will delete it promptly thereafter.
9 Your Data Rights
As a dj999 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt of a valid request.
- Right of Access: You have the right to request a copy of all personal data that dj999 holds about you, along with information about how it is used, who it is shared with, and how long it will be retained. We will provide this in a clear, structured format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that dj999 delete your personal data. This right is subject to exceptions where processing is required for legal compliance, AML obligations, or the exercise of legal claims — in which case we will inform you of the relevant exception.
- Right to Restriction of Processing: You may request that dj999 temporarily restrict the processing of your personal data — for example, while a rectification request is being assessed — without requiring full deletion.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that dj999 provide your personal data to you in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
- Right to Object: You have the right to object to processing based on legitimate interests — in particular, to direct marketing and profiling for marketing purposes. Upon receipt of a valid objection to marketing processing, we will cease that specific processing immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Identity Verification for Rights Requests: To protect your data, dj999 is required to verify your identity before actioning any data rights request. You will be asked to confirm your registered email address, mobile number, and provide one piece of identity verification. This is to ensure that your personal data is not disclosed or deleted in response to a fraudulent request.
10 Children's Privacy
The dj999 platform is strictly for adults aged 21 years and above. dj999 does not knowingly collect personal data from any person under the age of 21. If you believe that a person under 21 has registered a dj999 account or provided personal data to dj999, please notify us immediately at [email protected]. Upon receiving such a notification, dj999 will promptly investigate, suspend the account in question, and delete all associated personal data if the account holder is confirmed to be under the minimum age.
Parents and guardians in Bangladesh are encouraged to use parental control software to restrict minors' access to online gambling platforms. A list of freely available filtering tools is available from responsible gaming organisations. dj999 fully supports efforts to prevent underage gambling and cooperates with all requests from parents, guardians, and relevant authorities in this regard.
11 Marketing Communications
dj999 will only send you marketing communications — including promotional emails, SMS notifications about bonuses, and personalised offers — where you have given your explicit consent at the time of registration or subsequently via your account settings. Marketing communications from dj999 may include:
- Welcome bonus and deposit match offer notifications
- Seasonal promotions around BPL season, Bangladesh Tigers international fixtures, IPL, T20 World Cup, Eid, Pohela Boishakh, Victory Day, and Independence Day
- VIP tier upgrade notifications and exclusive member offers
- New game launch announcements for slots, live casino, and sports betting markets
- Cashback and reload bonus reminders
You may opt out of marketing communications at any time by updating your preferences in the account dashboard or by contacting [email protected] with the subject line "Unsubscribe from Marketing". Opting out of marketing will not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these will continue to be sent as they are necessary for the operation of your account.
12 Third-Party Links
The dj999 platform may contain references to third-party game studios, payment partners, and other service providers. Where links to external websites appear, please be aware that those websites operate independently of dj999 and are governed by their own privacy policies. dj999 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any external site you visit before providing any personal data to that site.
The inclusion of any third-party reference or mention on the dj999 platform does not constitute an endorsement of that party's privacy practices. If you have concerns about how a third-party game studio or payment provider handles your data, please contact them directly using the contact information provided on their own platform.
13 Updates to This Privacy Policy
dj999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The current version number and effective date are displayed at the top of this document and in the table of contents.
Where a proposed amendment materially affects your rights or the way in which dj999 processes your personal data, we will provide at least 14 days' advance notice via email to your registered address and via a prominent notice on the dj999 platform before the amendment takes effect. For minor clarifications or corrections that do not substantively alter your rights, the updated policy will take effect upon publication without prior notice.
Your continued use of the dj999 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a material amendment, you have the right to close your account before the amendment takes effect by contacting [email protected]. Any personal data already collected and processed under the previous version of this Privacy Policy will continue to be handled in accordance with the version in force at the time of collection, except where the update is required by law.
Version History: dj999 maintains an internal archive of all previous versions of this Privacy Policy. If you require a copy of a previous version for reference purposes — for example, in connection with a formal complaint or legal matter — please contact [email protected] and we will provide the requested version within 5 business days.
14 Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about the way dj999 has handled your personal data, please contact our privacy team using the details below. All privacy enquiries are handled by a dedicated team with specialist data protection knowledge.
Privacy and data rights enquiries (plain text — not a clickable link):
Please use the subject line "Privacy Enquiry" for general questions, "Data Rights Request" for access, rectification, erasure, or portability requests, or "Privacy Complaint" for formal complaints. Our privacy team aims to acknowledge all emails within 24 hours and to provide a substantive response within 30 calendar days of receipt of a valid request.
14.1 Formal Complaints
If you are not satisfied with dj999's response to a privacy complaint, you have the right to escalate the complaint by emailing [email protected] with the subject line "Formal Privacy Complaint". A senior privacy officer will be assigned to your case and will provide a written final response within 10 business days.
dj999 takes all privacy complaints seriously and is committed to resolving them fairly and transparently. We view every complaint as an opportunity to improve our data handling practices and to strengthen the trust our players place in us.
Response Timeframes: General privacy questions — within 5 business days. Data rights requests — within 30 calendar days (extendable by a further 60 days for complex requests, with prior notice). Formal complaints — final response within 10 business days of escalation. Security breach notifications — without undue delay, typically within 72 hours of dj999 becoming aware of the breach.
Your Privacy Is Protected at dj999
Now that you understand how dj999 safeguards your personal data, explore our platform with confidence. From live cricket betting to premium slots and VIP casino games — everything is secured, transparent, and built around your trust.